Shipping & Returns

RETURNS POLICY

U.S.A. ONLINE ORDER RETURN POLICE 

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received and must be accompanied by a proof of purchase and tag.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. 

Items outside of the 30-day return window are reviewed on a case-by-case basis and will be approved at Aka Soul's discretion.  

  • Items purchased may be returned by mail.
  • All misprinted/damaged/defective return requests must be submitted within 30 days of purchase with a valid receipt to be eligible for a refund. 
  • Returns made without receipt or proof of purchase will not be accepted. 
  • Returns accompanied by a gift receipt may only be refunded to a gift card. 
  • All garments must have original tags attached. Items must be unworn, unwashed, and with no alterations to qualify for return, exchange in size, or gift card. 
  • One-time price adjustments can be made on all full-price items to reflect sale prices and discounts within 14 days of purchase and must be accompanied by a receipt to be eligible. Price adjustments will be issued in the form of store credit.
  • At this time, Aka Soul does not provide free international return shipping.
  • Items outside of the 30-day return window are reviewed on a case-by-case basis and will be approved at Aka Soul's discretion.  

Frequently asked questions
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

RETURNS POLICY

U.S.A. ONLINE ORDER RETURN POLICY
If for any reason you’re not fully satisfied, any item purchased at Aka Soul and accompanied by a receipt can be returned within 30 days of purchase for a full refund to the original form of payment. 

  • Items purchased online may be returned by mail or in-store.
  • All return requests must be submitted within 30 days of purchase with a valid receipt to be eligible for a refund. 
  • Returns made without receipt or proof of purchase will not be accepted. 
  • Returns accompanied by a gift receipt may only be refunded to a gift card. 
  • All garments must have original tags attached. Items must be unworn, unwashed, and with no alterations to qualify for return, exchange in size, or gift card. 
  • One-time price adjustments can be made on all full-price items to reflect sale prices and discounts within 14 days of purchase and must be accompanied by a receipt to be eligible. Price adjustments will be issued in the form of store credit.
  • At this time, Aka Soul does not provide free international return shipping.
  • Items outside of the 30-day return window are reviewed on a case-by-case basis and will be approved at Aka Soul's discretion.  
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.